Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Xuba (“Xuba”, “we”, “us”) for the Xuba website, web app and mobile apps (together, the “Service”). By creating an account, continuing as a guest or using the Service, you accept these Terms, our Privacy Policy and our Community Guidelines.

If you don't agree, don't use the Service.

You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into this agreement. Xuba is not for children. We remove accounts we believe belong to minors and report child-safety concerns as described in our Child Safety policy.

You may not use Xuba if we have previously banned you, or where using it would break the law that applies to you.

• You sign in with Google, Apple, email and password, or as a guest. Keep your sign-in method secure; you're responsible for activity on your account.
• Guest accounts are tied to the browser or device. If you don't link a sign-in method, you can lose access to the account, its Tokens and chats.
• Give accurate information. Don't impersonate anyone, create accounts to get around limits or bans, or sell, rent or share your account.
• Each account has a public User ID that others can use to find you.

Tokens are a limited licence to use paid features (per-minute calls, gifts, premium media, premium live rooms, Instant Match extensions and similar). Tokens are not money, have no cash value, can't be transferred except through features we provide, and can't be exchanged back for money except where the law requires.

• Prices are shown before you buy and before every paid action. A host's per-minute price is shown before each call.
• Purchases in the iOS and Android apps are processed by Apple or Google under their terms; refund requests for those purchases go through them.
• Bonus or free Tokens (rewards, promotions) may have extra conditions and may expire or be removed if obtained in breach of these Terms.
• Some short or failed calls are refunded automatically, as described in the app. We may correct balances affected by errors, fraud or chargebacks.
• Tokens from official resellers count as purchases. Buying Tokens from anyone else is not allowed and may lead to removal of the Tokens.
• If you live in a country with mandatory consumer rights (for example a right of withdrawal), those rights apply. By using Tokens immediately you ask us to perform the service straight away and acknowledge that, where the law allows, you lose the right of withdrawal for Tokens already used.

• Calls are charged per minute at the price shown. Billing stops when the call ends or your balance runs out.
• Recording, screenshotting or redistributing other people's calls, streams, photos or messages without their consent is forbidden.
• Chats with some hosts must be unlocked with a ticket or Tokens. Messages, gifts and premium media sent to you are for your personal use only.
• Live streams may be free or paid. Paid entries may be refundable within a short window shown before you enter.
• Automated replies and AI assistant replies are always labelled. They are not the host speaking.

Hosts are independent users, not employees or agents of Xuba. To host you must pass identity and age verification by a person, and keep your verification up to date.

• Hosts earn Credits from calls, gifts and other paid features at the rates shown in the Host Studio. Credits are held for a clearance period before they can be withdrawn or redeemed for Tokens.
• Payouts are made to the payout method you provide, subject to minimum amounts, verification, fraud checks and the payment provider's terms. We may hold or reverse Credits earned through fraud, chargebacks, refunds or breaches of these Terms.
• You are responsible for your own taxes and for complying with the laws that apply to your work as a host.
• Agencies may manage hosts under a separate agreement; that agreement doesn't change your obligations under these Terms.

You keep ownership of the photos, videos, stories, messages and other content you upload. You give Xuba a worldwide, non-exclusive, royalty-free licence to host, store, process, display and deliver that content as needed to run, moderate, secure and promote the Service (promotion only for public profile content). The licence ends when the content is deleted, except for copies we must keep for legal, safety or backup reasons.

You promise you have the rights to what you upload, that everyone shown is an adult who consented, and that it follows our Community Guidelines.

We review content with automated tools and people. We may remove content, limit features, end live streams, hold earnings, suspend or ban accounts when we believe the Terms or Guidelines were broken, or to protect people or comply with law. Where we can, we tell you why and you can appeal from the Safety page in the app. Serious violations, especially involving minors, lead to immediate bans and reports to authorities.

• Break the law, or help anyone else do so.
• Harass, threaten, exploit or defraud anyone, or ask for or offer payment outside Xuba.
• Share contact details to move users off-platform for paid services.
• Use bots, scripts, scraping, or interfere with the Service or its security.
• Reverse engineer the apps except where the law allows it.
• Abuse refunds, rewards, referral or promotional programs, or chargebacks.

You can delete your account at any time from your profile settings (on the web: Me → Delete account). Deletion is refused while a withdrawal is pending or your purchased balance is negative. Remaining Tokens and uncleared Credits are forfeited when you delete, unless the law says otherwise.

We may suspend or close accounts as described above. Sections that by their nature should survive (for example licences needed for legal retention, payment obligations, disclaimers and liability limits) survive termination.

The Service is provided “as is”. We work to keep it available and safe, but we don't promise it will be uninterrupted or error-free, and we aren't responsible for what other users say or do. To the extent the law allows, Xuba's total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that can't be limited by law.

We may update these Terms. If a change is material, we'll tell you in the app or by email before it takes effect. Continuing to use the Service after that means you accept the new Terms.

[Governing law, venue and dispute resolution to be completed by counsel for the operating entity.]

Questions about these Terms: contact us at our support team.